FREQUENTLY ASKED QUESTIONS
Below is a collection of some of the most frequently asked questions from our customers.
If you have any questions that are not on this page, please feel free to contact us.
How do I place an order?
The best way to place an order is via our website by adding items to your cart and submitting. If you’d rather phone through an order you are also welcome to do so. As a small business we prefer to keep our costs low so we can maintain low prices for our customers, so prefer the automated online method.
Are your prices on your website current?
The prices listed on our site are always 100% current. If prices change, the website will be the first media updated.
Are the prices listed on the site a ‘daily hire’ rate?
Typically the majority of our business occurs over the weekend. The rates listed on the site are for a weekend rate (pick-up/delivery Friday, and return/collect Monday). Hire periods during the week vary, but as a general rule of thumb, the rate applies to a four-day hire.
Do you deliver to my suburb?
We are able to service most suburbs in Brisbane. Delivery charges are dictated by your suburb’s distance from our store at Northgate. For more information on delivery, see our Delivery Info section.
My party is on a Saturday/Sunday, when will you deliver?
We deliver items for weekend events Thursday or Friday prior to your event. Saturday morning, or outside of hours deliveries are also optional (additional delivery charges may occur).
What time will you deliver?
Due to the large number of deliveries that occur for weekend events, we aren’t able to offer a delivery or pickup time. Our staff can leave items for you at your premises. You aren’t required to be home to receive the items, nor are you responsible for securing their safety if our staff have left them for you on delivery. Please return the items to this spot for collection.
Can I collect the items from your store?
You can. To keep our costs low, we run an unmanned warehouse. If you’d like to collect from our warehouse, we have large outdoor lockers that allow you to collect and return the items 24 hours a day.
What do I need, in order to hire items for my function?
We require a credit card number as a security bond. This will not be charged unless breakages or cleaning fees occur. Proof of address (driver’s license) is also required if picking up items from our store.
When do I pay for my items? Do I need to pay a booking deposit?
A booking deposit might be required depending on the size of your order, or even the items that you require. Payment must be arranged prior to your collection from our lockers, or delivery. All payment must be via credit card.
Do I need to return the items clean?
Yes, please. At the very least, a quick rinse/wipe out of courtesy. Additional cleaning charges may be applied for items returned dirty.
If I damage/lose an item, do I have to pay for it?
Yes. As soon as you take possession of the item, the wellbeing of that item becomes your responsibility. If the item is damaged or lost whilst in your possession, you will incur the replacement/repair costs.
What are the replacement costs?
Naturally, this is dictated by the specific item. If you are concerned about replacement costs, please ask our staff prior to hiring.
If I place an order online, is it final?
No. A staff member will contact you via email as soon as possible advising you of the availability of the items, and a final price for the order.
Your prices are considerably lower than some of your competitors. Is there something wrong with the equipment?
Absolutely not. We endeavour to provide the best quality equipment, with the lowest possible price. Our items are modern and kept in excellent condition. The photos of each item on this site are accurate.